Terms & Conditions

Soulfulmations, LLC. and https://cathrenkayce.com are owned and operated by a Cathren Kayce. Cathren Kayce is the only Intuitive Reader, Healing Practitioner and HeartMath® Certified Coach that provides and facilitates the services on this website.

Payment
All services must be paid in full and in advance. We do not accept partial payments for services. Once you decide you want tot work with Cathren, an electronic invoice will be sent to you for credit card or debit card payment. We accept Visa, MasterCard, Discover and American Express credit cards. 

Refunds
No refunds are provided once the services have been facilitated and/or provided.

Clearing services are scheduled within 48 hours (or sooner) of the time you placed the order for the clearing services. However, this can change depending on workload and scheduling, but Cathren Kayce will stay in communications with you via phone call or email.

All clearing services a facilitated remotely. This has always been the case since Cathren Kayce began practicing this healing modality in 2005. There are times for example, when Cathren will visit a property, or the owner of a pet, or a business location – but only after the clearing services have been facilitated. If a in-person visit or meeting is desired by the client, there is a fee for the visit/meeting and that is discussed after the consultation.

All other services are (in general) scheduled within 24 hours or less.

Cancellations
Cancellations are a rare occurrence, however, should you wish to cancel your service, once you have paid for a service, and those services are scheduled, but not facilitated; we charge a $50 administrative filing/cancellation fee (per service/per individual), for the time it takes to prepare your client file(s), the remaining balance will be returned back to the credit card used to place the order for the service.

Re-Scheduling
There is no fee to re-schedule consultations after clearings/healing or coaching sessions, however we require a minimum 48-hour notice through this website’s Schedule A Discovery Call page. If you miss the consultation or coaching session (called a no-show) that came with your services without notice and still wish to reschedule, there is a $150 fee for the no-show.

Emergencies
Soulfulmations, LLC. remains flexible regarding emergencies. However, proof of the actual emergency will need to be provided for a full refund.

Discovery Calls
Discovery Calls are free of charge, however by scheduling a Discovery Call with Cathren Kayce on this website, you are taking up that scheduled time. No shows for Discovery Calls are not tolerated. If you do not show up for your scheduled Discovery Call, Cathren Kayce will not reschedule and she will not assist you at another time. Please respect the time it requires for Discovery Calls.